Work

Delivering projects across the hospitality sector and around the world.

For more than 10 years our collective knowledge and expertise, a desire to embrace new thinking, and a genuine enthusiasm for the hospitality and travel industries have benefitted our clients’ businesses.

 

Our work has spanned across the UK, Europe and beyond. From independent hotels to global brands, in sectors ranging from limited services accommodation to luxury resorts, we have built long-term partnerships based on tangible results.

See our case studies

Featured
Interim revenue management providing stability and commercial reset for a three-hotel portfolio
Interim revenue management providing stability and commercial reset for a three-hotel portfolio

Interim revenue management leadership stabilised a three property portfolio, restoring pricing and channel confidence while embedding sustainable commercial planning and a stronger direct rooms mix.

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Seamless PMS to CRS migration, delivering a pivotal step in the Louvre group’s wider transformation journey
Seamless PMS to CRS migration, delivering a pivotal step in the Louvre group’s wider transformation journey

A unified platform delivered through close collaboration, seamlessly supporting operations across 544 hotels and marking a key step in the hotel group’s wider transformation journey.

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Interim support that makes a lasting impact on your business.
Interim support that makes a lasting impact on your business.

Cover short-term vacancies or specific projects and skills with experienced support for your business where and when you need it.

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Managing successful delivery of a truly first-class digital presence for the QHotels portfolio
Managing successful delivery of a truly first-class digital presence for the QHotels portfolio

A flexible platform identified, built and populated to successfully meet the needs of both the business and the user experience.

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Strand Palace, built in 1909, has continued to modernise to keep its appeal and remain efficient.
Strand Palace, built in 1909, has continued to modernise to keep its appeal and remain efficient.

Over the last five years, focus has been on developing a technology landscape that ensures they continue to consistently deliver great service and grow the business.

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Late 2015 saw the sale and purchase of a £1 billion portfolio of hotels in what proved to be one of the year’s largest hotel transactions.
Late 2015 saw the sale and purchase of a £1 billion portfolio of hotels in what proved to be one of the year’s largest hotel transactions.

Preparing the business to transition from the existing management company and set-up a revenue management centre.

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In 2015, Thwaites Hotels & Inns started looking for a training partner to provide support in their development of a customer focused Reception training programme for rollout in Q1 2016.
In 2015, Thwaites Hotels & Inns started looking for a training partner to provide support in their development of a customer focused Reception training programme for rollout in Q1 2016.

Development of a comprehensive training package and 2-day workshop in house.

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“

Collaborating with Shona and Cogent Blue is a true guarantee of success and peace of mind for executives and teams. Beyond her technical and methodological strengths, Shona places people at the heart of every project, a critical asset for large-scale IT programs. 

— mehdi soua, chief information officer; louvre hotels group

 Our clients

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 Our recent projects

    • Portfolio acquisition integration project, student accommodation
      Student accommodation owner and operator, UK

    • Interim Central Revenue Director appointment
      Provincial hotel portfolio, UK

    • Customer journey evolution, project management
      Privately owned hotel portfolio, UK

    • Commercial performance, project management and governance
      Hotel management company, UK

    • Interim Commercial Director appointment, luxury London hotel
      Hotel management company, UK

    • Interim Marketing Coach appointment, branded London portfolio
      Hotel management company, UK

    • Customer journey evolution, project management
      Privately owned hotel portfolio, UK

    • Commercial performance, project management and governance
      Hotel management company, UK

    • Interim Commercial Director appointment, luxury London hotel
      Hotel management company, UK

    • Interim Marketing Coach appointment, branded London portfolio
      Hotel management company, UK

    • Interim Revenue Director appointment, branded London portfolio
      Hotel management company, UK

    • Customer journey and business process assessment
      Privately owned hotel portfolio, UK

    • PMS migration project (500+ hotels), multiple PMSs, multi-brand
      Global hotel portfolio

    • Delegation of authority process development
      Luxury hotel group, global

    • Commercial reporting review
      Hotel management company, UK

    • Commercial performance review, branded London hotel portfolio
      Hotel management company, UK

    • PMS migration project (500+ hotels), multiple PMSs, multi-brand
      Global hotel portfolio

    • Group booking tools development project
      Global hotel portfolio

    • Interim Cluster Revenue Manager appointment
      Provincial hotel portfolio, UK

    • Interim Head of Commercial appointment
      Hotel portfolio, UK

    • Commercial technology and digital strategy implementation project
      Luxury hotel group, global

    • Strategic advice on commercial/sales organisation transformation
      Luxury hotel group, global

    • Development of strategic goals
      Luxury hotel group, global

    • Revenue management leader, coaching
      UK provincial portfolio

    • Opera Cloud PMS migration
      Luxury resort, UK