Recent Work

Reception desk

  • “Cogent Blue’s support, to me personally, has been much appreciated; the new Revenue Management Centre is in a much stronger position thanks to your hard work and guidance”
    Sheena O’Mahony, Revenue Management Director, LHMUK
  • “I have now worked with Shona on two projects. Her knowledge of the hotel industry is excellent. She is organised, methodical, results focussed and runs projects with clarity and firm purpose whilst maintaining strong working relationships”
    Madhu Panue, Head of Group Internal Audit, GLH
  • “We used Cogent Blue for an internal project which was handled in a professional and structured way. Shona assisted throughout offering guidance and support; everything was visible and was set up to meet our timelines. The end result was produced in an easy format to follow considering there was lots of actions for us to do. I would have no hesitation in using / recommending Cogent Blue”
    Joanne Barratt, Group Operations Manager, Q Hotels
  • “Cogent Blue were very quick to understand the issues we were facing and worked hard with all key stakeholders to establish a stable platform from which we have been able to take the next steps in moving our Revenue function forward”
    Grant Hearn, Chief Executive, Travelodge
  • “We wanted to re-energise our team’s focus on customer service with some short, sharp sessions that could be delivered by team leaders to small groups. Cogent Blue worked with us to refine the brief and then delivered 10 bespoke sessions, complete with training materials and handouts. Our team leaders came away enthused and excited, and ready to deliver the sessions back at their own hotels”
    Jane Waterworth, Marketing Director, Shire Hotels
  • “Pleasure was all ours Shona! We will certainly make good use of the insight and recommendations as we go into the New Year!”
    Martin van Kan, Area General Manager, Intercontinental, Malta
  • “We engaged Cogent Blue to set up the revenue management centre and prepare the business to take over from the existing management company. From policy writing, full team recruitment, induction and training, with a professional passionate approach, the successful uncoupling and full operational set up was achieved on time. It was a pleasure working with Shona and her team; I would highly recommend their services and happily endorse them on a call.”
    Simon Teasdale, Managing Director, LHMUK
  • “Our hotel needed to make informed decisions when reviewing its technology, so we engaged Cogent Blue to undertake a Business Applications Audit. As a result, I could provide key stakeholders with a transparent view of the IT landscape and ensure we had robust strategic plan. They carried out this work in a highly professional manner and delivered all results on a timely basis, as well as advising areas we should concentrate on, in order to improve our business.”
    David MacRae, General Manager, Strand Place
  • “Cogent Blue’s professional and methodical approach, updating the hotel with weekly calls and monthly face to face meetings, proved to simplify the task and provided actionable outputs”
    Ben Chapman, Director of Revenue, Strand Palace

Take a look at our Case Studies

A taster of our team’s successful track record

2017

  • Opera training for reception & reservations
    Hotels & Inns operator, UK
  • IT systems & business applications audit
    Health Spa, UK
  • Commercial leadership coaching
    Independent hotel, Monte Carlo
  • IT systems & business applications audit
    Independent resort, Greece
  • Interim revenue management support appointment
    Midscale hotel group, UK & Ireland
  • Project manage IT & tech support for franchise transition
    Branded hotel, central London
  • RMS system overview for asset management team
    Global private investment company, London
  • IT systems & business applications audit
    Branded hotel, central London
  • Commercial review
    Independent family of hotels & resorts, UK
  • Sales & Catering system standardisation project
    Midscale hotel group, UK & Ireland
  • Cross-functional revenue management workshop
    Global brand, UK
  • Opera PMS training academy
    Hotels & Inns Operator, UK
  • Strategic commercial review scoping workshop
    Independent family of hotels & resorts, UK
  • Central revenue management optimisation project
    Global brand, UK
  • Interim Revenue Director appointment
    Independent resort, Italy
  • Marketing review
    Independent hotel group, London
  • Project manage IT & tech support for hotel re-launch
    Independent resort, Italy
  • Revenue management strategy & budget
    Independent resort, Italy
  • IT systems & business applications audit
    Independent resort, Italy
  • Interim Group Revenue Manager appointment
    Global brand franchisee, UK & Ireland
  • Revenue management optimisation project
    Global hotel group, Western Europe
  • Sales & marketing transformation project
    Global hotel group, Central Europe
  • Project manage IT strategy implementation
    Aparthotel operator, UK, Ireland & international portfolio

2016

  • Project scoping workshop
    Hotel investment group, London
  • Sales review
    Midscale hotel group, UK & Ireland
  • Revenue management review
    Global brand franchisee, UK
  • Pricing review
    Global brand resort, Malta
  • Business applications audit
    Independent hotel, London
  • Mentoring
    Commercial leader, London
  • Cross-functional sales & marketing workshop
    Global hotel group, Central Europe
  • Opera training for reservations, reception & duty management
    Hotels & Inns operator, UK
  • Interim Group Revenue Manager appointment
    Global brand franchisee, UK & Ireland
  • Revenue management optimisation project
    Global hotel group, Western Europe
  • Systems testing for business application launch
    4* hotel group, UK
  • Revenue management services definition
    Global hotel group, Europe
  • Sales & marketing transformation project
    Global hotel group, Central Europe
  • Business applications audit pre change of management
    Private hotel investment group, London
  • Revenue management assessment centre
    Global brand franchisee, UK
  • Effective revenue meetings training
    Hotels & Inns operator, UK
  • Cross-functional sales & marketing workshop
    Global hotel group, Nordics
  • Group commercial review
    Niche luxury hotel brand, UK
  • Uncoupling project for a 21 property hotel group
    Global brand franchisee, UK
  • Commission audit
    Hotels & Inns operator, UK
  • Commercial results coaching
    Private hotel investment group, UK
  • PMS system & vendor research
    Aparthotel operator, UK & Ireland
  • Distribution landscape overview
    Private equity group, London
  • HR activity time & motion analysis
    Global hotel group, UK
  • Competitor research
    Student accommodation provider, UK
  • Interim Group Revenue Manager appointment
    Global brand franchisee, UK
  • Sales & marketing transformation project
    Global hotel group, Nordics
  • Project manage creation of a revenue management centre
    Global brand franchisee, UK
  • Project manage launch of new hotel operating company
    Global brand franchisee, UK
  • Yield management & pricing analysis
    Student accommodation provider, UK
  • Opera PMS coaching for IT & Finance
    Hotels & Inns operator, UK
  • Project manage IT strategy implementation
    Aparthotel operator, UK, Ireland & international portfolio
  • Reception training programme delivery
    Hotels & Inns operator, UK
  • Commercial risk assessment & review
    Global brand franchisee, London
  • IT strategy development & business process review
    Aparthotel operator, UK, Ireland & international portfolio
  • Hotel systems audit & due diligence for change of ownership
    Private hotel investment group, UK
  • Leadership coaching for multi-property revenue managers
    Global brand, UK
  • Interim Business Analyst appointment
    4* hotel group, UK

 

 

 

 

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